Studio Policies

Cancellation & Late Arrivals

To maintain fairness and protect instructor time:

  • 24 hours’ notice is required to cancel or reschedule any appointment.

  • Cancellations within 24 hours or missed sessions are charged in full.

  • If you arrive late, your session will still end at the scheduled time.

  • Arriving more than 10 minutes late may result in the session being forfeited for safety reasons.

  • Please text the studio if you are running behind.

Payment & Packages

Payment is required at the time of booking.

  • All packages are non-refundable and non-transferable.

  • Packages expire as indicated at purchase.

  • Gift cards may be used toward any service unless otherwise stated.

Studio Etiquette

  • Grip socks are required for all reformer sessions for safety and hygiene. Clients may bring their own or purchase a pair at the studio.

  • Phones must be on silent during classes and duo/private sessions.

  • All new clients must complete a waiver before participating in any session.

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🤍 Thank You

Thank you for respecting our policies and helping us maintain a safe, calm, and positive environment at Renew Pilates.